Cancellation Policy

CANCELLATION POLICY

Citi Rental Cars Allows Cancellation on Prepaid Reservation as Following Conditions;

  1. If the cancellation is made within 24 hoursof the original booking date; (except same day booking and pick up) 100% of prepaid amount will be refunded.
  2. Less the administrative fee charge of 20% of prepaid amount if the cancellation is made after 24 hours of the original booking time:
  3. Less the administrative fee charge of 50% of prepaid amount if the cancellation is made within 48 hours of the pick up time.

NO SHOWS/LOST RENTALS/SAME DAY BOOKING AND PICK-UP:PREPAID RESERVATIONS

In case of failure to cancel the reservation prior to the Pick Up Time and NO SHOW on the Pick Up Date, or in case of failure to comply with the pick up terms (refer Rental Qualifications & Requirements), We reserve the right to make a No Show/Lost Rental Charge of 100% of prepaid amount which enabling us to recover our administration costs and compensate for our inability to rent the vehicle for that period. There will be no refund made for Same Day Booking and Pick Up.