Payment Policy

Payment Policy

Credit Card

A credit card, with available credit and in the renter’s name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

Credit Cards honored: American Express®, MasterCard®, VISA®, Discover®, JCB.

  • Puerto Rico: The following credit cards are accepted for rentals in Puerto Rico: American Express, MasterCard, VISA, Diners Club, Discover.

Pay Now Reservations

If a Pay Now reservation is canceled more than 24 hours before the pick up time, a $5 cancellation fee will be assessed. If a Pay Now reservation is canceled within 24 hours of the pick up or is not picked up at all, a $10 no-show fee will be assessed. Any optional insurance or CDW product selected at the time of reservation may be canceled at the counter at the time of rental without incurring a cancellation fee.

Guaranteed Reservations

A “Guaranteed Reservation” may be required for specialty vehicle reservations, such as minivan, SUV, and convertible car classes at all Corporate locations and at participating licensee locations. During booking, vehicles that display the message “This vehicle requires a credit card for creating the reservation” will be considered a “Guaranteed Reservation.” If a guaranteed reservation is required for your trip, credit card information will be secured.

Cancellations are accepted up to 24 hours before reservation date/time.

If a Guaranteed Reservation is canceled more than 24 hours before the pick-up time, no cancellation fee will be assessed. If the reservation is canceled within 24 hours of the pick up or if the reservation is not used, a $50 cancellation fee will apply.